Delivery and Returns
All payments are processed via PayPal, and all prices listed are for UK shipping only. Contact us for an international (non UK / USA) quote.
All orders will be dispatched within 1 working day. Most orders will be dispatched same-day if placed within business hours.
- Next Day Delivery* (Royal Mail 1st Class / Other Courier) - £1.49
- 3-5 Day Shipping (Royal Mail 2nd Class / Other Courier) - £0.99
- 5-7 Day Standard North American Shipping** (USA / Canada) - £3.75
* Royal Mail aim to deliver 1st Class items the next working day, including Saturdays. They advertise that they meet this target more than 90% of the time, but this is not a guaranteed service.
**It is the responsibility of the buyer to pay any customs or import charges. Tantos will complete the required customs form accurately as required by law, and is not responsible for any charges levied by state customs or postal services.
Items which are required to be sent as parcels require additional charge.
The delivery times quoted here and at checkout are the courier's guideline timescales only. Variation may occur. An order is only deemed to have been accepted at the point of despatch.
The order cancellation process varies depending on when you notify us that you would like to cancel.
If your order has not yet been despatched, contact us with your name, order number, and PayPal transaction ID and we will do our best to halt the order.
If the order has been despatched, then you must return it to us at your expense within 28 days.
After your item has arrived and you have inspected it, you still have a legal right to cancel the order for up to 14 days. Be aware that causing damage to an item, including tearing packaging or breaking irreparable seals, will prevent the item from being accepted for return. In this case you must return the item to us at your own expense, and we will refund the cost of the item, plus any postage if not purchased alongside other items.
If you discover your item to be faulty, damaged or not as described within 14 days of arrival, then we will refund or replace your item and provide you with a prepaid shipping label to return it to us with.
After delivery to you, all items are your responsibility until safely returned to us.
Once your return has been recieved, we will contact you regarding processing your refund.